+1 902 237 4606
info@granvillehall.ca
1669 Granville Street

Policies, Terms and Conditions

 

FINANCIAL MATTERS

SHORT-TERM GUESTS

No deposit is required from guests who book a room for 30 days or less. Payment for the full period of stay is due on or before the check-in date. To confirm your reservation, you must provide Granville Hall with a valid credit card. If you book your room on Granville Hall’s website directly, you can provide your card info by calling Granville Hall or by sending your card information via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also provide your phone number and request a call back. If providing your credit card info by email, please ensure the following information is included: card number, expiry date, name of card owner and the 3 or 4-digit CVV code. If you’re booking a room through an online booking agent such as Expedia. Hotels.com or Booking.com, make sure that your credit card information on their site is valid and we will receive your card details automatically.

Upon your arrival, the room rate will be charged and an additional $300 will be pre-authorized on your card for room incidentals and security. This is not a charge and the amount is typically released by your credit card company within two to five business days of your checkout date. Your card will not be charged before your arrival unless you are planning to arrive after business hours. Business hours are from 8:30am to 4:30pm, Monday to Friday. Check-in hours are between 2:00pm and 4:30pm, Monday to Friday. If you arrive between 8:30am and 2:00pm, you can leave your luggage at the front desk and return later for your room keys. If you arrive on a weekend day or after 4:30pm on a weekday, we will process your room fee and pre-authorization amount 24 hours prior to your arrival and send you instructions for self-checkin. Your room key will be placed in a pickup box in the lobby and the box code and room number will be sent to you in the instructions.

You may cancel your reservation without penalty up to 48 hours before arrival. Short-term guests who cancel within 48 hours of arrival will be charged for one night stay and the remainder of their reservation will be cancelled. Guests who don’t arrive on their check-in day and don’t formally cancel their reservation will be charged for the entire stay of their original booking and the remaining days of their booking will be cancelled.  

 

LONG-TERM GUESTS AND STUDENTS

Only students are allowed to apply for accommodations during the academic year (September to April). Rooms are assigned on a first-come, first-serve basis. If you are booking a room for 31 days or more, your booking will be considered leased accommodations and a $300 security deposit is required to confirm your reservation at the time of booking. If you book a room, you must provide payment or proof of payment of the deposit (such as copy of a bank transfer confirmation) within 48 hours. If you don't, your room will be released and another applicant may book the same room.

The confirmation deposit is non-refundable if you cancel your reservation before arrival. If you are a student arriving for the Fall or Winter semesters and you fail to show up on your check-in day without prior notice or without rescheduling your arrival with Granville Hall, you will be considered a no-show/cancellation and your room will be offered to another student from the waiting list. Your security deposit for the room will be refunded to you at the end of your stay following a satisfactory room inspection.

To avoid losing your room booking, we encourage students to submit their deposits through one of our online payment options such as PayPal or email transfers from Canadian bank accounts. If you chose to send an E-Transfer, please send the payment to This email address is being protected from spambots. You need JavaScript enabled to view it.. We also accept payment by credit card over the phone.

Fees for the minimum reservation period must be paid in full prior to your move-in date and no later than the deadline date for final room confirmation. Missing the deadline to send the signed agreement or residence fees to Granville Hall will be considered as a cancelation. The room deposit will be forfeited and the room will be released to another student on the waiting list.

The minimum reservation period for the Fall or Winter semesters is 120 days. The Fall semester deadline (for students beginning their studies in September) to submit your signed residence agreement to Granville Hall is Friday, August 3, 2018. The Fall semester deadline to pay your residence fees is Friday, August 10. The Winter semester deadline (for students beginning their studies in January) to submit your signed residence agreement is November 30, 2018. The Winter semester deadline to pay your residence fees is Friday, December 7. 

 

Refunds

  •  Deposits: Your confirmation deposit is non-refundable. If you pay it and cancel your reservation, not show up to occupy the room, or miss the deadlines to submit the signed residence agreement and residence fees, then the deposit is forfeited.

 

  • Meal Plans: If a resident departs after a calendar month has started, the meal plan fee for that month will not be refunded in part or in whole. However, any meal plan balance remaining on account for future months will be returned to the resident. Similarly, any fees on account for other amenities, services or consumables purchased or subscribed to for an ongoing month are non-refundable, but fees for future months of said items will be refunded.

 

  • Room Fees: Residents are required to sign a residence agreement upon arrival, which is effectively a binding room rental lease for the entire period they booked the room for. This is a “fixed-term” lease and residents are not able to break or quit the lease before the end date noted on the lease. Therefore, residents are responsible for the rent amount of the entire lease period and any room fee payments received for each semester are non-refundable.

Granville Hall may make exceptions in cases of extreme circumstances or emergencies, or if a student provides proof that they have terminated their program of study before it started. These exceptions may be granted solely at the discretion of the Residence Director.

 

Room selection

Rooms will be assigned by Granville Hall prior to a student’s arrival. Where possible, residence staff will do their best to accommodate any special requests. After arrival, room change requests will be considered only if other rooms/students are available to accommodate the change.

Full-year students who are continuing their stay from December to January at Granville Hall may be required to move to a new room on a different floor during the Winter semester starting January. Students will be informed of the room change prior to departing for the holidays in December and are required to move their belongings to the new room or into residence storage prior to their departure for the holidays.  

 

LIVING IN GRANVILLE HALL

 

Noise/Sound

All residents observe “consideration hours” at all times in order for residents to enjoy a respectful shared-living atmosphere. Additionally, there are “quiet hours” observed during which residents are asked to contain noise to their rooms or the common lounge and to be mindful about their neighbours’ comfort.

Quiet hours are from 10:00pm to 8:00am from Sunday night to Thursday night, and 1:00am to 8:00am on Fridays and Saturdays. If a resident or group of residents are being too noisy during quiet hours, the Residence Coordinator may ask the residents to be reduce the disturbance or go to the common lounge. If guests are present who are not residents of Granville Hall, the Residence Coordinator may ask them to leave the residence. High levels of bass from stereos or other equipment is prohibited at all times.

 

Alcohol

Any conduct or behaviour related to alcohol or drugs that threatens the safety, comfort or well-being of oneself or others is prohibited. The legal drinking age is 19 years of age, and underage drinking is prohibited in Granville Hall and residents must abide by all Federal, Provincial legislation and policies.

 

Smoking/Tobacco Products

Granville Hall is a tobacco-free environment. Smoking any product (cigarettes, pipes, cigars, hookah, etc.) is prohibited anywhere inside or directly in front of the building. Use of e-cigarettes or “vaping” is not permitted in Granville Hall.

 

Illegal Substances

Granville Hall has a zero-tolerance policy towards illegal substances, drugs, drug paraphernalia etc. Residents who are caught with illegal substances may face eviction from the residence.

 

Curfew / “Lights-out”

There is no curfew at Granville Hall. We are a residence for adult residents ages 19 and over. Residents are able to access the residence at any time using their keys.

 

Parking/Bicycles

Granville Hall does not provide its own parking space for vehicles or bicycles. There are several parking garages, parking lots and metered parking around the residence that can be used. These parking options are not affiliated with Granville Hall and are open to the public based on various daily, monthly or annual parking fees that can be paid to the company that manages the parking space. Monthly parking fees range from approximately $100 to $200, depending on the location and whether it's indoor or outdoor parking. 

Some nearby parking providers:
Metro Park - $180/month (Indoors): metropark.ca/halifax 
Waterfront Parking - $140/month (outdoors): my-waterfront.ca/getting-here/parking/halifax  

 

Bathrooms/Washrooms

Residents at Granville Hall have access to shared privacy bathrooms, which are located on each floor. Privacy bathrooms are fully enclosed units with a toilet, shower and sink available for individual usage. There is enough space to dry off and change inside each bathroom. Each bathroom is shared by a maximum of approximately two or three residents. There are three bathrooms on the first floor, four bathrooms on the second floor and four bathrooms on the third floors.

 

Lost/Stolen items and insurance

Granville Hall is not responsible for any lost or stolen items. Residents must exercise due diligence in securing their belongings, valuable items or large amounts of cash. All rooms are equipped with locks and residents should not leave their doors unlocked or rooms unattended if they have highly valuable items in the room.

Granville Hall’s insurance does not cover any losses or damages that occur to resident belongings for any reason. Residents may be able to obtain separate tenants' insurance from their bank, travel agent, parent’s home insurance or other insurance providers to cover their belongings in the unlikely case of theft, fire, water damage, etc. If you're opening a Canadian resident bank account, ask your bank for more information about tenant’s insurance upon your arrival in Halifax.

 

Pets

Pets of any kind are not allowed in residence.

 

Storage

All beds are 14” high and can fit two or three regular-sized luggage bags underneath the steal frame. There is also room on top of the wardrobe for one or two small bags. If you have additional items that don’t require frequent access, you may store it in Granville Hall’s basement storage room. You will not have a key to the storage room and will require staff assistance to get access to your belongings if you store them in the basement storage room.

 

Recycling/Garbage

Recycling is an important part of a sustainable future. It is also required by the city's municipal laws. Each floor in Granville Hall is equipped with recycling bins and residents should separate their garbage and put it in the correct bin. A clear guide of what goes in which bin will be provided.

 

Housekeeping

Your room will be cleaned once a week. On that day, our housekeeping staff will enter your room between 10am and 1pm, clean the room, empty your garbage, remove your sheets and pillow cases for washing and put on a clean set of sheets and pillow cases. Duvet covers are washed by staff once a month, and students can wash them more frequently on their own using the card-operated laundry facilities at Granville Hall. Students will be informed of their regular cleaning day in advance and are required to give access to staff when they arrive to clean the room.

Common areas, such as bathrooms, kitchens and lounges, are cleaned daily. Residents are encouraged to maintain clean and tidy common spaces and dispose of their own garbage to help our cleaning staff keep your living environment enjoyable for everyone.

 

Emergencies

If you encounter a fire, medical or criminal emergency - dial 911 first. Next, alert the Residence Coordinator or Residence Director at (902) 237 4606 OR (902) 441-9730.  If you encounter a fire, close any doors between you and the fire, pull the nearest fire alarm and evacuate the building following the fire evacuation procedures.

 

Pest Control

As a port city, Halifax can experience periods of increased presence of mice, specially in areas near the harbour or waterfront walk. Granville Hall uses a professional pest control company to maintain a clean and pest-free environment in the residence building. Keeping pests away is a shared responsibility by all residents of Granville Hall, and students are required to follow best practices in storing food and disposing of garbage to avoid attracting pests to the building.

Open food containers, dirty dishes or pizza boxes should not be left in your room, on the kitchen counters or dining tables throughout the day or overnight. Instead, dispose of any garbage in the appropriate bin. For food remains, scrape all remaining food off your plate and into the green compost bin in the kitchen and close the lid, then rinse and place your plate in the dish washer. If you have any open food containers that don’t require refrigeration, place them in your assigned kitchen storage cupboard or in one of the provided plastic Rubber Maid bins in the kitchen. Without a food source to attract pests, all residents will enjoy a clean, tidy and healthy living environment.

If you see a mouse, don’t panic! Record the time and place and inform staff. A pest control technician is typically dispatched within a few hours.

 

Bed Bugs

Granville Hall is a new facility with brand new furniture and equipment as of September 2017. We are proud to provide a clean and healthy environment free of issues experienced by older and poorly maintained student accommodations. To help maintain a bug-free environment, please follow these three main practices:

1.     Do not bring any outside furniture into your room or second-hand bed sheets, pillows or comforters. All the furniture in the room has been carefully selected by Granville Hall to be pest-resistant. Second-hand furniture, specially furniture containing wood or fabric, is one of the main ways for bed bugs to be carried into a building. If you plan to purchase a new piece of furniture for your room, such as an additional side table, you must inform the Residence Coordinator first and obtain approval. Any unapproved outside furniture found in a room during weekly housekeeping may be removed from the room by the staff at their discretion.

2.     Avoid visiting or spending the night in another building that has reported or suspected bed bug infestations. They can travel on your clothes or belongings when you return to your Granville Hall room.

3.     Avoid hosting any overnight guests who come from buildings with reported or suspected bed bug infestations. They can carry the bugs on their clothes or belongings to your room.

Not every bite you discover on your body is caused by bed bugs. If you suspect that you have bed bugs, don’t panic! Inform staff right away and a pest control technician will be dispatched to inspect your room. If there is evidence of bed bugs in your room, there is a process in place to disinfect the room and all of your belongings. During the remediation period, you may be required to find accommodations elsewhere if no other room is available at Granville Hall.

 

Cooking Facilities

Any form of cooking or electric hot plates or stoves are a fire hazard and are prohibited from use in any rooms other than the common kitchen area. Residents who use cooking equipment in their room may receive a written warning followed by eviction from residence if the issue continues to occur.

 

Granville Hall Property

Removing or moving Granville Hall furniture or other items from lounges, and rooms is not permitted. Outside furniture is not allowed in Granville Hall to minimize risks of pests.

 

Commercial Use of Granville Hall

Residents are not permitted to use any space or service in Granville Hall for commercial purposes.

 

Telecommunications & Piracy

Residents are not permitted to install wires, cables or other electronic connections in Granville Hall.

 

RESPECT AND GRANVILLE HALL

 

Civility

Residents must not intimidate, threaten or otherwise interfere with any person.

 

Discrimination

Conduct that results in hostile treatment of an individual or group based on race, gender, origin, religion, age, sexual orientation, ability or other human right protected grounds, is unacceptable in Granville Hall.

 

Hate Activity

Any comments or actions against a person or group motivated by bias, prejudice or hate based on any individual right or protection is prohibited in Granville Hall. This includes but is not limited to, hate crime, hate propaganda, telephone/electronic communications promoting hate, and the display of hate through any notice.

 

Harassment

Any unwelcome, unwanted, offensive or intimidating attention or conduct (oral, written, virtual, or physical) by an individual/group is prohibited in Granville Hall. This includes, but is not limited to, bullying, hazing, or racial slurs.

 

Graphic Materials

Displaying pornographic or graphic material in public or common areas is prohibited.

 

Sexual Violence

Any form of Sexual Violence will not be tolerated within residence and may result in severe consequences such as criminal charges and eviction. This includes but is not limited to sexual assault, sexual harassment, stalking, indecent exposure, voyeurism and sexual exploitation.

 

Violence

Physical aggression will not be tolerated. If faced with a violent situation, residents should vacate the premises and call for help. Any resident who engages in physically aggressive behaviour, regardless of the intention, can face severe consequences such as eviction.

 

Cleanliness Standards

Residents are expected to keep their rooms and common areas at a standard that is acceptable to Granville Hall staff.

 

Pranks

Initiating, supporting, or participating in pranks that are disruptive, offensive, and/or damaging are prohibited.

 

Cooperation with Staff

Failing to follow the directions or instructions of Residence Coordinator who are acting within the scope of their position is not permitted.

 

Personal conflicts

Residents are encouraged to address any issues with each other openly and respectfully. If you're uncomfortable in communicating your concerns or resolving your conflict directly with fellow residents, the Residence Coordinator will do his/her best to resolve the issue. He/She is trained in conflict resolution.

 

Evictions

At the Residence Coordinators discretion, residence rule violations will result in written warnings. On the third written infraction, a resident may receive notice that their residence agreement has been cancelled and that they must evacuate the residence within 5 to 15 days, depending on the issue. 

A resident’s lease agreement may be terminated if rent is more than 15 days late. A 15-day notice of termination will be provided to the resident in this case. The decision to terminate a lease is at the discretion of the Residence Director

For more serious infractions, such as violence towards another resident, harassment, causing deliberate property damage to the residence, or engaging in illegal activities, the Residence Director may issue notice to a resident without any initial written warnings.

 

Property Damage

The cost of fixing damages caused by the misuse of equipment or caused by deliberate intent will be charged to the responsible resident. In addition, the resident may receive a warning or be evicted from the residence, depending on the seriousness of the damage/incident.

 

Guest Policy

You are welcome to have guests in your room and in the common areas; However, you must accompany your guests at all time to respect the other residents. Your guests are your responsibility, including any damages or disturbance they cause.

You may have one overnight guest for up to a maximum of two nights at any one time. However, guests are visitors, and cannot use your room as a place of short or long-term accommodations. Granville Hall's rooms are meant to accommodate only the one resident who leased the room. Residence staff have the right to vacate your guest from the building if they are concerned for the safety or comfort of other residents or if your guest violates any of Granville Hall’s rules.

 

Fire Safety

Behaviour which endangers the safety of others (ie. Altering a smoke detector, not evacuating during a fire alarm) is prohibited. All residents and guests are required to evacuate the building at the time of a fire alarm. The use or possession of explosive or flammable material is not permitted in Granville Hall (ie. fireworks and propane/gasoline tanks).

Discharging, tampering with or operating any fire prevention or detection equipment for any purpose other than the control of fire is strictly prohibited. Such equipment includes fire extinguishers, pull stations, alarms and smoke and heat detectors. Tampering with fire safety equipment will typically result in a $500 fine and/ or eviction. Any negligent or intentional fires started by any person can lead to a resident’s immediate eviction.

 

Safety and Security

Behaviour that jeopardizes or has the potential to jeopardize the safety & security of oneself, others or a Granville Hall is prohibited.

 

Restricted or Unauthorized Areas

Residents are not permitted in restricted or unauthorized areas (except in emergencies).

 

Unauthorized Key Possession/Use

Residents are not permitted to copy, lend or be in the possession of unauthorized keys.

 

Theft

Possession of another person’s or Granville Hall property without permission is prohibited.

 

Weapons

Firearms or any other weapons or items that are created or intended to cause harm, could be seen as intimidating or mistaken for a weapon are strictly prohibited. Examples include, but are not limited

to, restricted weapons, fencing foils, ceremonial or decorative swords, air soft guns and paintball guns.